Reference

XpertNow helped us to make the transition from project development to operations very fast and cost efficient. The end-user love it because of its simplicity. The IT-Support loves it because they get everything they need in order to make a diagnosis and solve the issue. Our management loves it because we are saving a lot of IT support cost. This is a true win-win-win situation!

  • Instant ticket creation out of the users application
  • The ticket is automatically sent to the customers existent Ticket Management Solution with no manual effort
  • Only manual steps are prioritisation of issue and a short issue description
  • Possibility to attach files
  • No log-in to a Ticket Management Solution in order to create a ticket
  • No more discussion with the IT-Support concerning technical details as all information about the application is automatically attached to the ticket
  • Focus on what’s important…Business not IT!
  • XpertNow is completely integrated into existing Ticket Management Solutions
  • Ticket Management Solutions like HPSM, Remedy, ServiceNow and many more can stay single-point-of-access for all tickets
  • Automatically all technical information of the application is attached in a very transparent way to the ticket
  • The technical information is split into:
    • General information
    • Front End & Messages
    • Authorisations
    • Variables
    • Meta Data & DataFlow
    • Planning
    • Performance
    • System Log
    • File-Attachment
  • Instant issue reproduction possibility for IT-Support through one-click solution
  • IT HelpDesk / 1st-Level Support can concentrate on other tasks than assigning tickets to relevant support experts

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