Integrated into the user application it can be used without disruption. No new authentication, no link to a new application or Ticket Management Solution. Directly integrated into the users application, it makes the creation of IT-support tickets for the user very easy.
Just select a priority, add a short description of your issue and if necessary add a file(s). Afterwards the ticket is created within seconds in the existing Ticket Management Solution and withit automatically all technical details of the application are attached for the IT-support.
XpertNow runs on any Browser, in MS Excel, SAP BEx and SAP Business Objects Front-End. It is easily integrated into the corresponding user application and will neither interfere with the design of the application nor the performance.