XpertNowHow it works

Integrated into the user application it can be used without disruption. No new authentication, no link to a new application or Ticket Management Solution. Directly integrated into the users application, it makes the creation of IT-support tickets for the user very easy.

Just select a priority, add a short description of your issue and if necessary add a file(s). Afterwards the ticket is created within seconds in the existing Ticket Management Solution and withit automatically all technical details of the application are attached for the IT-support.

 

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XpertNowIn Detail

  • UserUser

    • Instant ticket creation out of the users application
    • The ticket is automatically sent to the customers existent Ticket Management Solution with no manual effort
    • Only manual steps are prioritisation of issue and a short issue description
    • Possibility to attach files
    • No log-in to a Ticket Management Solution in order to create a ticket
    • No more discussion with the IT-Support concerning technical details as all information about the application is automatically attached to the ticket
    • Focus on what's important...Business not IT!

  • IT SupportIT Support

    • XpertNow is completely integrated into existing Ticket Management Solutions
    • Ticket Management Solutions like HPSM, Remedy, ServiceNow and many more can stay single-point-of-access for all tickets
    • Automatically all technical information of the application is attached in a very transparent way to the ticket
    • The technical information is split into:
      • General information
      • Front End & Messages
      • Authorisations
      • Variables
      • Meta Data & DataFlow
      • Planning
      • Performance
      • System Log
      • File-Attachment
    • Instant issue reproduction possibility for IT-Support through one-click solution
    • IT HelpDesk / 1st-Level Support can concentrate on other tasks than assigning tickets to relevant support experts

XpertNowIt runs and runs, everywhere.

XpertNow runs on any Browser, in MS Excel, SAP BEx and SAP Business Objects Front-End. It is easily integrated into the corresponding user application and will neither interfere with the design of the application nor the performance.

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XpertNowRequest a demo